Claims
Tying performance to remuneration – the common sense way
One question in particular has struck me about the current furore about bankers bonuses, that is ‘why do companies support this culture?’ I know part of the answer, it has to do with attracting and keeping talent and in theory supports performance excellence…..but we know where this has got us.
Claims Service – Needs to be better
I am a claims man, there I said it, and I am proud of it… said it again, and that’s why it pains me when as an industry we don’t do ourselves justice.
Claims - Efficiency is King
In the insurance sector Claims Operational Strategies seem to be predicated on two philosophies:
1. Cost efficiency and containment
2. Improving customer service.
However, organisations deploy very different strategies based upon how much they subscribe to each philosophy.
