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Social networks have grown rapidly and their social impact is undoubted. The recent Economist special report seems to make a case for engaging in this medium as a business imperative. I remain to be convinced.

The 'Buy versus build' technology debate has exercised the minds of technologists and business executives from almost the point when the first in-house mainframe rolled off the back of the delivery lorry. But in recent times the points of difference have shifted and made the consideration potentially more subtle.'

The nirvana for all companies is a relationship with their clients which transcends product and is seen as a mutually beneficial interaction based upon trust. Mutuality by its very nature embraces the principles of such a relationship but has in many cases failed to achieve it. Do new communication mediums offer a fresh opportunity for Mutuals to achieve this holy grail of consumer interaction?

By Dominic Welling, FTAdviser

The retail distribution review (RDR) is set to cost providers more than £5m to implement, and only a fifth (20 per cent) have actually started work on putting all the changes in place by December 2012.

According to a survey from management consultants Winchester White, providers consider the RDR as a "substantial change to the way we do business",

By Nicole Blackmore, Money Marketing

Aviva has called for an industrywide debate about how product providers should service orphan clients on their books.
Speaking at the Winchester White RDR conference at the Institute of Directors in London last week, Aviva director of distribution development Stephen Gay said that the issue has largely been avoided so far.

In May last year, Aviva revealed plans to target an estimated 1.4

A key area of concern for our clients is the management of risk and in particular - financial risk.

‘Extremely interesting and thought provoking – good mix of presenters and views’
‘Very well balanced presentations’
‘Many thanks for a useful morning’

Exploiting RDR requires more than a tick-box process – the winners will grasp the Executive intellectual challenge. So where is your organisation?

Consumer research threatens disaster for fee based advice, but can the situation be remedied by collective effort?