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I had shivers running down my spine when I read that Google has entered the UK price comparison market for credit cards.   Why is this relevant for insurance you might ask? Well for three reasons:

The 'Buy versus build' technology debate has exercised the minds of technologists and business executives from almost the point when the first in-house mainframe rolled off the back of the delivery lorry. But in recent times the points of difference have shifted and made the consideration potentially more subtle.'

Recent feedback from the FSA’s Thematic work on Solvency 2 implies that there is much more to do. How confident are you that your Solvency 2 implementation programme is on track to deliver?

2012 may still appear a long way off, but for those who have not yet started their Solvency 2 Change Programme, there may well be a struggle to reach the finish line in time. One fact is clear, any organisation approaching Solvency 2 purely as a compliance exercise has missed the point and is therefore likely to struggle to drive through and secure the business efficiency opportunities that are clearly there to be gained.

In a surprise move, the government has announced that Insurance Premium Tax will apply to fees for personal lines insurance sold through brokers. 

No one can doubt the positive intentions behind the MOJ reforms, which are due to come into effect in Q2 2010 (May has been mooted as the latest date).  The reforms are designed to accelerate the claims management process, reduce legal and administrative costs, promote earlier decision making on liability and reduce duplicated effort amongst insurer and claimant representatives.  Applying to RTA claims with a value between £1,000 and £10,000, the MOJ reforms will have a significant impact on our industry.

2009 has proved to be a really unusual year – most companies entered the year hoping for the best – but with a sense of unease.  There have been so many mixed signals, messages and market analysis/data so even where businesses are doing relatively well there remains that slight sense of uncertainty which has meant that most organisations have been particularly cautious in their outlook.

So what does 2010 hold for insurance technology? You’ll hear many predictions but I’d like to think that an impartial, independent view based on a practioner’s guide is both evidential and pragmatic. So here are my top 3: